Service Changes Effective June 1, 2020

Due to the efforts of the Coronavirus (COVID-19) virus on service demand, the WexExpress will be making the following service changes effective June 1, 2020.

We will begin collecting customer fares. We suspended collecting fares back in March, but have since put in protocols to allow for safer handling of money.

Weekday customer service hours will be available from 5:00 am to 6:00 pm. Any ride requests for after 6:00 pm must be made prior to 6:00 pm. We’ve added ways for customers to get in touch with customer service which includes texting (231-266-0023) and web chat which can be found by visiting us online at www.wexexpress.us.

Last drop off for evening service is 9:00 pm. The last drop off time for weekday evening service can be scheduled no later than 9:00 pm.

Saturday service will resume on June 6th with customer service hours being available from 9:00 am to 12:00 pm. We recommend customers call the day prior for Saturday service requests. Rides will only be scheduled on Saturday if space is available in the schedule. Ride cancellations must be made prior to noon on Saturday.

Delivery service will be discontinued. We will continue to offer delivery service to organizations that require logistics assistance for large mounts of goods. General delivery service is being discontinued due to lack of use.

For any questions regarding these changes, please contact us at (231) 779-0123.