CWTA Solicitations

Cadillac Wexford Transit Authority (CWTA), I am pleased to invite your organization to submit a proposal for the development and delivery of a Customized Customer Service Training Program tailored specifically to the public transit environment.

CWTA is seeking qualified firms to partner with us on this important initiative. Our goal is to create a comprehensive, practical, and impactful training program that supports both frontline and support staff while reinforcing a shared standard of excellence across our organization.

This program will serve a wide range of roles, including drivers, dispatchers, mechanics, supervisors, schedulers, administrative personnel, and customer care representatives. It should reflect the real-world dynamics of public transit operations and provide actionable tools to enhance communication, improve service delivery, and equip staff to effectively manage the diverse and often complex interactions that occur within transit systems.

CWTA will also convene a steering committee comprised of representatives from several Michigan transit agencies to assist in reviewing proposals and providing input during the evaluation process. Our broader goal is not only to elevate customer service within CWTA, but to develop a program we can own and share with transit agencies statewide.

Important Dates & Submission Details:

• Questions regarding the RFP are due by April 28, 2026

• Proposals must be submitted no later than May 18, 2026

The full RFP is attached and includes detailed instructions for submitting questions and proposals. Please review this information carefully, as all submissions must follow the outlined requirements.

RFP Link